Terms and conditions

Royal Plumbing, LLC offers the following warranties in connection with our work. Conflicting statements on a Company estimate, invoice, or warranty declaration override those stated below. Failure to make timely payment voids all warranties.

Note: warranties for subcontracted work are only those of the subcontractor. Customer will be notified, prior to job commencement, of any work not provided by Royal Plumbing.

Residential Repair Warranty

We warranty all repair work for 90 days except for faucet washers or toilet flush valves, in which case the warranty is 30 days.

Residential 1-Year Installation Warranty:

We warranty, for one year, all in-house underground pipe repairs, all piping of 50 feet or greater, and water heater and fixture installations that we supply and install. If the unit fails within that time, we’ll fix it, no questions asked, with no parts or labor charge. We reserve the right to pass along any warranty repair to a manufacturer-authorized repair service.

Residential 7-Day Clog Free Warranty:

After any snaking, we warranty your drain to remain unclogged for seven days unless noted separately on the invoice. This warranty is limited to proper clean out access and does not cover lines that have collapsed, are clogged with a foreign object (such as rags, moist wipes, sanitary products), damaged, misaligned, or have been clogged due to negligence. If we suspect a damaged sewer line, we reserve the right to require a sewer camera authorization, at customer expense, prior to scheduling a warranty snaking.

Residential 5-Year Warranty on Sewer Line Replacement:

If we replace your external main sewer, the portion that we replace carries a five-year no clog warranty. There is no warranty if the clog or back up results from a problem either upstream or downstream from the section that was replaced. This warranty covers the sewer repair only. Any other work performed in connection with the sewer repair (such as landscaping or concrete repair), is limited to 30 days.

Commercial Warranty:

We warranty all commercial repair work for 30 days, subject to customer damage and other restrictions stated below. All fixture installations, piping greater than 50 feet, underground sewer repairs, and new or remodel construction carry a one-year warranty.

We offer no warranty on commercial drain clearing for public restrooms or sewer drains connected to public restrooms. All other commercial drain clearing carries a five-day warranty, limited to the same equipment used for the original service, proper clean-out access, and does not cover lines that have collapsed, are clogged with a foreign object (such as rags, moist wipes, sanitary products), damaged, misaligned, or have been clogged due to negligence. If we suspect a damaged sewer line, we reserve the right to require a sewer camera authorization, at customer expense, prior to scheduling a warranty snaking.

No Customer Supplied Material Warranty:

We can offer no warranty on customer-supplied material. Our warranty covers only products and material that we supply. Customers will be responsible for payment on work where the supplied product cannot be completely installed due to manufacture defects, lack of proper material, or incompatibility.

Restrictions:

All warranties are subject to proper product use. Abuse, negligence, or customer inflicted damage voids all warranties. These warranties do not cover events and accidents that result from natural causes and cannot be anticipated and provided against (“acts of God”), from a failure of normal maintenance, or from normal wear and tear. The above warranties cover only repair or replacement. Royal Plumbing, LLC assumes no responsibility for resulting damages. This warranty excludes all incidental and consequential damages. The use of another company as to any Royal Plumbing, LLC work voids our warranty. All warranties are non-transferable.

Payment terms

  • For residential work, payment is due upon invoice receipt and is deemed late after seven days.
  • For commercial repair work, payment is due upon invoice receipt and is deemed late after 30 days.
  • For commercial contracted work, payment is due within 14 days of invoice receipt and is deemed late after 30 days.

Late payments are subject to a nonrefundable $30 rebilling fee. Bad checks incur a $50 bad check fee.

Customer agrees to pay Royal Plumbing all expenses, including reasonable attorney fees, should Royal Plumbing institute legal proceedings for the payment of its bill

 

“Royal Plumbing has been there to deliver timely repairs and expert advice on the plumbing systems in ten rental homes that I own. He insists that everything is up to code and will “go the extra mile” to insure everything is done properly. His pricing is extremely reasonable and he stands behind his work.”

• David Snow, SnowFish Properties, LLC